Frequently Asked Questions

The following is a list of some of our frequently asked questions. Should you have any further questions, please contact us.

How do I contact you?
Our contact page will provide you with our toll-free number, email address, and mailing address. Click here to visit our contact page.

What are your hours of operation?
Our hours of operation are Monday through Friday from 10am to 5pm Pacific Standard Time.

Can I give you feedback / suggestions?
Of course! Your feedback is very important to us. Let us know what you like and what you don’t like about our service or product. We are always striving to improve our service and product line. Click here to visit our contact page.

Do you offer gift-wrapping?
Not at this time. However, if you are sending as a gift you can make notes or send us an email at the time of your order and we can try and make special arrangements with our packaging.

Do you sell my personal information?
We take your privacy seriously! That is why we will not share your information with anyone. Occasionally, we may send you emails with advertised Relax Pack specials and/or coupons. However, if you wish to opt out of receiving these emails, you may do so at any time. For more information, please review our privacy policy.

Do you offer wholesale pricing?
Yes, all of our products are available to purchase at wholesale quantities and prices. Please contact us.

I am interested in doing a joint marketing venture, whom do I contact?
We are continually marketing our business through many diverse channels. We are always interested in a potential joint marketing venture. Please contact us, we’re always happy to read any proposal.

How do I know if I need hot or cold therapy?
In order for you to get the optimal results, it's important to know the difference and when to use hot or cold therapy. Please read our article on hot and cold therapy.

How long should I heat my Relax Pack?
Heating times vary depending on the size of the pack. Please refer to our “Instruction Card” provided with each pack to determine the best heating times. Our recommended heating times are based on a 900 watt microwave. Be careful not to over-heat the packs, as you can burn the flax, herbs and fabric, as well as, potentially burning yourself. Please be sure to remove your pack from the plastic storage bag or whatever other storage container you use prior to heating. Please do not use the oven or any other heating appliance besides your microwave to heat your Relax Pack.

How long should I heat my Pack if I put it in the freezer or the refrigerator?
You must take your pack out of the freezer or refrigerator at least 30 minutes before you put it into the microwave for Heat Therapy. This will allow the pack to warm-up to almost room temperature and therefore, you will not end up over-heating your pack and potentially burning the pack or yourself.

Can I wash my Relax Pack?
Our packs are not machine washable. The best way to keep your Pack clean is to store it in an air-tight bag between uses. If needed, you can wipe your pack with a damp cloth.

What is flaxseed and why do you use it in your packs?
Flax, also known as “linseed”, is an annual crop plant with blue flowers. It is known for its high content of omega-3 fatty acids as well as fiber; flaxseeds in its various forms have become standard in the diets of those who are looking towards a healthier lifestyle. We use flaxseeds because they have a high “oil” content, and therefore, do not dry out or soak up moisture that would cause typical rice and other grains to expand and dry out. Additionally, flaxseeds are much smaller and really conform to the body and face to hit important trigger points without the heavy weight and bumpy feeling that rice and/or other grains have. Most importantly, flaxseeds keep their heat much longer than rice and/or other grains, which allow longer benefits when used in Heat Therapy.

Does buying Organic really make a difference?
Absolutely! Besides the numerous benefits to the enviroment, using organic materials in Relax Packs is critical for many people who suffer from chronic illness. Click here to learn more about the organic process and why it is important to use organic materials in Relax Packs.

If you have any questions or need any help, please feel free to contact us anytime. We look forward to hearing from you!